Master in International Tourism, Hospitality and Event Management (Academic Year 2018/2019)

The aims of this module are to encourage students to:

• Develop and be able to demonstrate a clear understanding of the importance of operations management to performance of firms in hospitality industry.
• Analyse the range of approaches to managing operations in hospitality organisations.
• Critically assess different systems of managing productivity being used and suggest ways of improving service delivery within organisations.
• Apply theoretical concepts practically in real scenarios.