1 – Introduction to the Module
2 - Dimensions of Tourism
3 - Understanding the External Environment
4 - Operations Management – Design
5 - Operations Management – Capacity and Productivity
6 - Operations Management – Revenue and Yield Management
7 - Operations Management – Forecasting and Planning
8 - Developing Operations Strategy
9 - Food & Beverage Management
10 - Information Systems and Technologies in Hospitality Operations
11 - Front Office Operations
12 - Fundamentals of Housekeeping Operations
13 - Hospitality Human Resources Management
14 - Linking Operations Management and Other Business Functions
15 - Future trends in Hospitality Operations