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Community

Master in International Tourism, Hospitality and Event Management (Academic Year 2020/2021)

Hospitality Operations Management



Slides

Leçon n. 1: INTRODUCTION TO THE MODULE
   OPERATIONS TOURISM MANAGEMENT INTRODUCTION
   OPERATIONS TOURISM MANAGEMENT TRANSFORMATION
   OPERATIONS TOURISM MANAGER SKILLS 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 2: DIMENSIONS OF TOURISM
   ECONOMIC DIMENSIONS
   ENVIRONMENTAL DIMENSIOS
   SOCIAL DIMENSIONS 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 3: UNDERSTANDING THE EXTERNAL ENVIRONMENT
   POLITICAL FACTORS
   ECONOMICAL FACTORS
   SOCIAL FACTORS
   TECHNOLOGICAL FACTORS
   ENVIRONMENTAL FACTORS
   LEGAL FACTORS 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 4: OPERATIONS MANAGEMENT – DESIGN
   OPERATIONS MANAGEMENT DESIGN
   PROCESS MAPPING & LAYOUT TYPES
   ADVANTAGES/DISADVANTAGES OF LAYOUTS 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 5: OPERATIONS MANAGEMENT – CAPACITY AND PRODUCTIVITY
   CAPACITY INTRODUCTION
   CAPACITY MANAGEMENT
   SHORT/LONG TERM OUTLOOK FOR VOLUME 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 6: OPERATIONS MANAGEMENT – REVENUE AND YIELD MANAGEMENT
   FACTORS THAT AFFECT THE YIELD MANAGEMENT
   HOW RISK REDUCTION INFLUENCES THE REVENUE
   PERFORMANCE YIELD THROUGH BUSINESS CONTINUITY 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 7: OPERATIONS MANAGEMENT – FORECASTING AND PLANNING
   INTRODUCTION OF PLANNING
   PLANNING AND CONTROL
   RISK METHODOLOGY & RISK MATRIX 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 8: DEVELOPING OPERATIONS STRATEGY
   INTRODUCTION OF OPERATIONS TOURISM STRATEGY
   DIFFERENT VIEWS OF OPERATIONS TOURISM STATEGY
   IMPROVEMENT AND FORMULATION OF OPERATIONS TOURISM STRATEGY 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 9: FOOD & BEVERAGE MANAGEMENT
   INTRODUCTION OF INVENTORY MANAGEMENT
   USE OF INVENTORIES FOR F&B
   INVENTORY CONTROL SYSTEM FOR F&B 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 10: INFORMATION SYSTEMS AND TECHNOLOGIES IN HOSPITALITY OPERATIONS
   OPERATION MANAGEMENT INTRODUCTIONS
   ERP SYSTEM
   ERP BENEFITS & MRP MODULE 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 11: FRONT OFFICE OPERATIONS
   THE FRONT LINE OPERATION-INTRODUCTION OF QUALITY MANAGEMENT
   QUALITY MANAGEMENT SYSTEM
   THE ELEMENTS OF OPERATIONS IMPROVEMENT 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 12: FUNDAMENTALS OF HOUSEKEEPING OPERATIONS
   OPERATIONS PERFORMANCE
   BENEFITS EXCELLING THE FIVE OBJECTIVES
   LEVELS OF PERFORMANCE 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 13: HOSPITALITY HUMAN RESOURCES MANAGEMENT
   PEOPLE OPERATIONS
   BUSINESS OBJECTIVES OF HUMAN RESOURCES
   DESIGNING JOBS 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 14: LINKING OPERATIONS MANAGEMENT AND OTHER BUSINESS FUNCTIONS
   INFORMATION SYSTEMS
   SUPPLY AND ACCOUNT PAYMENTS
   INVENTORY MANAGEMENT
   SALES MANAGEMENT
   HUMAN RESOURCES 		Vai alla slide della lezione Marios Mexexiadis
Leçon n. 15: FUTURE TRENDS IN HOSPITALITY OPERATIONS
   INTRODUCTION IN PRODUCT AND SERVICE INOVATION
   PROCESS OF INNOVATION ACTIVITY
   STAGES OF PRODUCT AND SERVICE INNOVATION ACTIVITY
   FUTURE TRENDS 		Vai alla slide della lezione Marios Mexexiadis