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Vengono di seguito indicati una serie di articoli accademici e testi di riferimento che coprono tutti gli argomenti trattati nel corso; lo studente è invitato a selezionare autonomanente i materiali che ritiene utili all’approfondimento di quanto appreso durante il corso.
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Maya Daneva, Roel Wieringa, Requirements Engineering for Cross-organizational ERP Implementation: Undocumented Assumptions and Potential Mismatches, in proceedings of the 13th IEEE International Conference on Requirements Engineering, pp. 63-74, IEEE Computer Society Washington, DC, USA,2005
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Wil M.P. van der Aalst, Business Process Management Demystified: A Tutorial on Models, Systems and Standards for Workflow Management, in Lectures on Concurrency and Petri Nets, Advances in Petri Nets, Desel Jörg, Reisig Wolfgang, Rozenberg Grzegorz (Eds.), Springer Berlin Heidelberg, 2004
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Wil Van Der Aalst, Kees Van Hee, Workflow Management: Models, Methods, and, MIT Press, 2004
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yan K. L. Ko, A Computer Scientist’s Introductory Guide to Business Process Management (BPM), ACM Crossroads, Summer 2009/Vol. 15, No. 4
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R. C. Blattberg, B. Kim, S. A. Neslin, Database Marketing, Analyzing and Managing Customers, Springer, New York, 2008
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F. Buttle, Customer Relationship Management Concepts and Technologies, Butterworth Heinemann, Oxford, 2009
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V. Dudot, A New Strategy for Customer Engagement: How Do French Firms use Social CRM?, International Business Research, Vol. 6, No. 9, 2013, pp. 54-67
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P. Greenberg, The Impact of CRM 2.0 on Customer Insight, Journal of Business & Industrial Marketing, 25/6, 2010, pp. 410-419
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J. Hopkins, J. Turner, Go Mobile. Location-Based Marketing, Apps, Mobile Optimized Ad Campaigns, 2D Codes, and Other Mobile Strategies to Grow Your Business, Wiley, Hoboken, New Jersey, 2012
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Boulding, William, Richard Staelin, Michael Ehret, and Wesley J. Johnston (2005), “A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go,” Journal of Marketing, 69 (4)
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What is Enterprise Content Management (ECM)?". AIIM. Association for Information and Image Management, http://www.aiim.org/What-is-ECM-Enterprise-Content-Management.aspx
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Kampffmeyer, Ulrich, ECM: Enterprise Content Management, Hamburg: Project Consult, 2006, http://www.project-consult.net/Files/ECM_White%20Paper_kff_2006.pdf
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Peter Mell, Timothy Grance, The NIST Definition of Cloud Computing, Special Publication 800-145, National Institute of Standards and Technology, September 2011
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Guillaume Plouin, Cloud Computing, Une rupture décisive pour l'informatique d'entreprise, Collection InfoPro, Dunod, 2011
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Luis M. Vaquero, Luis Rodero-Merino, Juan Caceres, and Maik Lindner, A break in the clouds: towards a cloud definition, SIGCOMM Comput. Commun. Rev., 39, 1, December 2008
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Bernard Fallery, Robert Reix, Michel Kalika, Frantz Rowe, Système d'information et management des organisation, 6ème édition, Vuibert, 2011
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D. C. Engelbart, Augmenting Human Intellect: a Conceptual Framework, Summary Report AFOSR-3233, Stanford Research Institute, October 1962, B5_F18_ConceptFrameworkInd.html
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De Kerckhove, D., Connected Intelligence. The Arrival of Web Society, Somerville House USA, 1997.
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Lévy, P., L'intelligence collective. Pour une anthropologie du cyberspace, La Decouverte, Parigi, 1994.
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Gruber, T., Collective Knowledge Systems: Where the Social Web Meets the Semantic Web, Web Semantics: Science, Services and Agents on the World Wide Web, Volume 6, Issue 1, February 2008
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Olivier Zara, Managing Collective Intelligence. Toward a New Corporate Governance, M2 Editions, 2008
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L. Floridi, Information, in The Blackwell Guide of Philosophy and Computing, L. Floridi (ed.), Wiley-Blackwell, 2003
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F. Dretske, Knowledge and the Flow of Information, CSLI Publication, 1999
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M. Padula, A. Reggiori, G. Capetti, Managing Collective Knowledge in the Web 3.0, in proceedings of First International Conference on Evolving Internet, IEEE Computer Society, 2009
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Axel Bruns, Blogs, Wikipedia, Second Life, and Beyond: From Production to Produsage, Peter Lang press, 2008
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Tim O’Reilly, Web 2.0 Compact Definition: Trying Again, O’Reilly Radar, 10 Dec. 2006, web_20_compact
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M. Horridge, A practical guide to building OWL ontologies using Protégé 4 and CO_ODE tools, University of Manchester, March 24, 2011, ProtegeOWLTutorialP4_v1_3.pdf
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M. Stonebraker, PostGIS introduction and case studies, Refractions Research, September 24, 2007, postgis-case-studies.pdf
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M. Napolitano, PostGIS Free software database per dati geospaziali, Webbit 2004, Padova, 6-8 maggio 2004, PostGIS.pdf
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S. Shekhar, S. Chawla, Spatial databases: a tour, Prentice Hall, 2003 (solo capitolo 1)
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W.H: Immon, The data warehouse and data mining, Communications of the ACM, Vol. 39, No. 11, November 1996
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